In Madd Mantis, I have created a small business I enjoy. Fishing is a fun sport, and I believe that the purchase of fishing products should be exciting and enjoyable to the customer.

We are in business to deliver a quality product that meets your expectations. But we also understand that, sometimes, what you purchase is not what you wanted, or something has happened to cause you to be dissatisfied with your purchase. While we hope it doesn’t come to this, we will try and make return or exchange as simple as possible.

I do want to mention that in the age of social media, there may be a tendency to publish a problem or issue publicly before going to the manufacturer first for a resolution. We at Madd Mantis ask that you do not do this. If you have a problem, please email or call Madd Mantis first to talk through the problem, and we assure you that we will quickly come up with a fair resolution.

On to the Policies!

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Return policy for items not used, being returned in new condition, and able to be resold.

Return/Exchange: If you are not pleased with your purchase from Madd Mantis Tackle Works for any reason, contact us via email within 15 days of your purchase and we will give you a refund or replacement; whichever is best for you. This is easy to offer and fair for us to do so.

Shipping Charges for Returns: Please see the Shipping Charges section for more info on sending product back to us.

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Warranty Policy for product failure due to manufacturer defect is for a period of one (1) year from date of purchase.

At times a product fails in the field due to something done incorrectly in the manufacturing process. While we do quality control and take strong precautions to avoid this from happening, we understand from time to time it could happen, and we will make the process as painless as possible to correct the situation.

Our Warranty covers all our products, including our fishing rods. The products have a Warranty to be free from manufacturer error and defect, related to the materials being used or how they were assembled. Our products Warranty covers the original purchaser for product failure due to manufacturer defect a period of one (1) year. We believe one (1) year is a fair amount of time for a defect to present itself.

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Shipping Charges:

For this, Madd Mantis implemented a policy that is a compromise on what is good for you and financially fair for us. The fact is, shipping companies get paid for all shipments be they returns or original orders, so payments must be made by someone. Our policy is one in which return costs will be split: We ask you to pay for the shipment of the item being returned to us, and we will pay for the shipment of the replacement product going to you.

We take great care in packaging and shipping the products to you, and as policy we take responsibility for any shipping problem up to a notice of delivery from the carrier. On returns, you will be responsible for the item cost until the shipper shows it delivered to us. In the same way that items lost in shipping are our issue to deal with on orders to the customer, an item lost while being returned to us would be your responsibility. (This is why we encourage customers to purchase additional insurance on returning items to cover the cost of items that may get lost in shipping back to us.)

Once the product is received at Madd Mantis, we will send you an email confirming receipt of the return. The product will be reviewed in a timely manner to ensure that what you are returning is in new, unused condition that can be resold as new. Once reviewed, we will send a follow-up email with the tracking number of your replacement product, or an email letting you know that your credit card will be refunded the cost of the product.

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 “Privacy Policy” agreement. 

Since we collect personal data from our users (e.g. email addresses, first and last names), we are required by law to have this agreement.

This privacy notice discloses the privacy practices for Madd Mantis Tackle Works and our website; MaddMantis.com This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

Registration 

In order to use this website, a user has the option to first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing 

At times we share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person but more serve as data to help better service our markets. And/or: We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

List of cookies we collect:

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.


Links
 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 201.981-9282 or via email at themantis@maddmantis.com